Fieldhouse Customer Service Survey Results Are In! - 7.15.2015
When 100% of our patrons surveyed would recommend The Fieldhouse to a friend, we know we’re doing something right! For the past 11 years, we’ve worked hard to maintain and expand our facilities and grown our fitness programs to accommodate an increasingly active community. In an effort to continually serve our customers, we recently conducted our annual Fieldhouse Customer Service Survey to get a feel for how we can continue to improve.
We’re happy to report that the overwhelming opinion of The Fieldhouse is above average and excellent. Our front desk team is knowledgeable about our programs and courteous when they answer your requests. Fitness classes are highly attended and our instructors have become quite beloved. And while we’re thrilled that our facility is so well received, we’ll use the survey information to look ahead into the future. We’ll be focused on improving communication in the coming months!
Social media continues to be a frequented platform for the most current updates. We’ll post more and more information about upcoming programs, events, and fitness classes. We noticed that you mentioned not seeing as many posts as you used to from Basin Recreation. You’re not alone! Facebook just announced that users can prioritize the pages that they want to appear at the top of their newsfeeds. Select Basin Recreation to make sure that you’re up-to-date with everything that’s happening at The Fieldhouse.
Notifying our patrons about fitness class and program cancellations has been the topic of conversation for a while. And now you’ve told us that text notifications would be the most effective way to keep you informed up to the last minute. We’re currently looking to implement a text alert system to immediately pass along the information. Stay tuned!
Your thoughts are always important to us! If you missed filling out the survey or have additional feedback, stop by the front desk with your comments. For more information, contact Matt Strader at email@example.com
or call (435) 655-0999 x14.
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